REFUND & RETURNS POLICY
Effective Date: 15 May 2026
Sunny Sides Up aims to provide high-quality cookware products. If you are not fully satisfied, the following return and refund policy applies.
Return Eligibility
Customers may request returns within 30 days of delivery.
Returned items must:
- Be unused
- Be in original condition
- Include original packaging
- Include accessories and manuals (if applicable)
Items showing signs of use, damage, or alteration may not qualify.
Non-Returnable Items
The following may not qualify for return:
- Used cookware products
- Damaged items caused by misuse
- Personalized items
- Gift cards
- Clearance items (if specified)
Damaged or Incorrect Products
If an item arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 7 days of delivery with:
- Order number
- Photos of product
- Description of issue
We will review and provide replacement, exchange, or refund options.
Refund Process
After inspection and approval:
Refunds are issued to the original payment method.
Processing times may vary depending on payment providers.
Typical processing time:
5–10 business days
Return Shipping
Customers may be responsible for return shipping unless:
- Wrong item shipped
- Product defect
- Shipping damage
Original shipping fees may not be refundable.
Order Cancellation
Orders may be cancelled before shipment.
Orders already shipped cannot be cancelled and must follow return procedures.
Contact
Email: info@sunnysidesup.shop